Cayma, Garanti ve İade Koşulları

RIGHT OF RESCISSION, WARRANTY, RETAIL CONDITIONS

Buyers who want to use their right of rescission accept and declare that they are informed by the seller about the right of rescission and about how the use of this right by the distance sales contract.

The Buyer has the right to withdraw from this Contract within fourteen (14) days from the date of delivery of the Product without any justification and without penalty. Turkish legal regulations regarding situations where there is no right of rescission are reserved.

The right of rescission starts on the day the Buyer (or the 3rd person on behalf of the Buyer) receives the goods. However, the Buyer can also use her right of rescission within the period from the signing date of the contract until the delivery of the goods. In the calculation of the period for the exercise of this right the following shall be taken as the basis:

1. a) in case of multiple goods ordered by the Buyer in one order and delivered separately, the day on which the Buyer or a third party indicated by the Buyer acquires physical possession of the last good,
2. b) in case of delivery of a good consisting of multiple lots or pieces, the day on which the Buyer or a third party other than the carrier and indicated by the Buyer acquires physical possession of the last lot or piece,
3. c) in case of contracts for regular delivery of goods during defined period of time, the day on which the Buyer or a third party other than the carrier and indicated by the Buyer acquires physical possession of the first good.

In the cases where it is possible to exercise the right of rescission, Buyer is legally liable for the changes and impairments occurred as a result of failure to use the goods within the period available for rescission in accordance with their operation, technical specifications and usage instructions. Accordingly, in the case that any change or impairment occurs in the period until the date of rescission due to failure to use the Product in accordance with its usage instructions, technical specifications and operation, Buyer may lose its right of rescission, and in the cases where it is accepted by Seller, price of the Product to be returned may be discounted at an amount equal to the value of change / impairment. 

In the cases where right of rescission is available, Buyer should send to Seller an express notice regarding that it has exercised its right of rescission, within the legal period of 14 days. The rescission can be communicated to the above-specified contact addresses or through the link www.trtmarket.net within ten days following the date when Buyer sends the notice regarding that it has exercised its right of rescission, Buyer is obliged to send the product at its own expense to Seller’s address of Ahmet Adnan Saygun Cad. No: 83 Ulus-Beşiktaş / İSTANBUL.

The address to which the product will be delivered for return is the direct address of the seller or the address of the shipping company delivered for return. It is also necessary to make a prior notification by filling out the contact form on the website www.trtmarket.net  regarding the product to be returned or by contacting via phone.

In the case of rescission, if the courier company contracted for product returns is specified on the Website, Buyer may send the Product from any branch of such Courier Company in the same province where it is located, and in this case, no expense is received from Buyer.

In the return process, the Product should be delivered in full and free of damage, together with its box, package, and all standard accessories thereof if any. Furthermore, pursuant to the tax legislation, in addition to those circumstances where Buyer is legally required to issue a Return Invoice, the section regarding the return on the invoice which will be returned together with the Product should be filled in and signed. The order returns, the invoice for which is issued in the name of corporations (legal persons), shall not be accepted unless a Return Invoice is issued, on the condition that the rights available in this respect regarding that the transaction is not a consumer transaction are reserved.

On the condition that the requirements specified under this contract are fulfilled by Buyer; within 14 days following receipt of the notice of rescission by Seller, the Product price and the costs of delivery of the Product, if any, to Buyer, shall be returned to Buyer in accordance with the payment instrument used by it while purchasing the Product. Also, in the case of order cancellations and terminations of the Contract, if the Product price has been collected, this price shall be returned to Buyer within maximum 14 days in accordance with the payment instrument used by it while purchasing the Product. For example, in the case of payments by credit card, the return transaction is also made by returning the relevant amount to Buyer’s credit card, and the Product price is returned to the relevant bank within the same period following rescission, termination or cancellation, and since, after return of this amount by Seller to the bank, reflection of this amount to Buyer’s accounts is completely dependent on the banking transaction process, Buyer accepts in advance that it will not be possible for Seller to make any intervention and to assume any liability for possible delays (reflection of the returned amount by banks to Buyer’s account may generally take up to three weeks).

Seller has and reserves its rights of set-off, discount and deduction arising from this Contract and law with respect to the amount to be returned. Buyer also has and reserves its legal rights for those circumstances where the Contract is terminated by Buyer due to non-performance by Seller of its obligation.

Buyer’s legal rights/liabilities for the Products following the period available for exercising the right of rescission and Seller’s contractual and legal rights of collection/set-off from Buyer, including those in relation to reward points, and its other rights and obligations, are also existing and valid.

Pursuant to legal regulations, there is no right of rescission in the below-specified contracts for goods/services, even if the same has not been used/benefited from:

1. a) Goods prepared in accordance with Buyer’s special requests or its personal needs (including those that are customized according to the person/personal needs by making changes or additions thereon, and special Products imported/procured domestically or from abroad based on Buyer’s order),
2. b) Goods such as cosmetics etc. and perishables or those the best before date of which may expire, such as foodstuff including chocolate etc.
3. c) Goods such as cosmetics, swimsuits and underwear etc., the protective elements of which such as packaging, tape, seal or wrapping are opened following the delivery and return of which is not appropriate for health/hygiene reasons,
4. d) Goods that are mixed with other products after delivery, and which cannot be separated by their nature,
5. e) Computer consumables and any product with digital content such as books, CDs, DVDs, sound and video recordings and software etc., the protective elements of which such as packaging, tape, seal or wrapping are opened,
6. f) All services performed instantly in electronic environment and any intangible goods delivered to Buyer instantly,
7. g) Goods or services, prices of which change depending upon the fluctuations in financial markets beyond the control of seller/provider,
8. h) Periodical publications such as newspapers and magazines, other than those provided under subscription contracts,
9. i) Services of accommodation, carriage of goods, car rental, provision of food and beverages, and good use of leisure time for entertainment or recreational purposes, which are required to be provided on a specific date or within a specific time period,
10. j) Those services the performance of which has started upon BUYER’s approval within the period available for exercising the right of rescission,

In accordance with the Warranty Certificate Regulation and the relevant legislation, a warranty certificate will be issued for products that must be sold by issuing a warranty certificate and this document will be sent to the Buyer with the product. The warranty period for these products is 2 years from the delivery of the product to the Buyer.

In order for the products to be covered by the warranty, the product must not be repaired, modified and / or treated in any way no person other than the Seller, such as an Institution or an Organization. Such intervention takes the product out of the warranty provided by the Seller.

Malfunctions resulting from usage errors are not considered within the scope of warranty. Whether or not there is any usage error in malfunctions is determined by the report specified in articles 11/2 and 11/3 of the Warranty Certificate Regulation.

The warranty period for exchanged products is limited to the remaining warranty period of the purchased product.

The Buyer accepts, declares and undertakes to use the product in accordance with the warranty document and conditions of use. Errors caused by misuse of the product and deliberate damage to the product are not covered by the warranty. In the case where the product is damaged as a result of violation of the directives in the product warranty certificate and terms of use, such damage will not be covered under the Warranty.

Goods must be checked during delivery by comparing them with the delivery note. In case of missing, damage or error in the cargo package or products, the package should not be received by keeping a report written by the courier. Upon this, you will be contacted as soon as possible after the required examination.